Last evening, the Arroyo City Fire Department responded to a gas leak from the cathodic test station across from Chili Willie’s. The residents of Seaview had been suffering the nauseating smell from this leak for four days. Repeated calls to Texas Gas had no effect, apparently Texas Gas does not maintain the lines despite being the gas supplier. It ended up as a classic case of buck-passing. Eventually 911 was called and the Fire Department was dispatched. Firefighters found the leak and shut off the gas supply. Their prompt action avoided what might have been a serious tragedy. Had the wind abated and the gas accumulated, the results could have been devastating. Shame on Texas Gas and their contractors for taking our money and not providing any service. Their inaction is criminal and put peoples’ lives in danger. It seems to us at Arroyo City News that we should be better served by our Utility companies – this is America, not some 3rd world banana republic. Hang your heads Texas Gas, your service is despicable.
For what it’s worth, the following is an extract from Texas Gas website on what to do if you suspect a gas leak. Our advice is to ignore them and simply call 911 – your Fire Department will respond long before Texas Gas.
If you smell natural gas, leave the area immediately and then call Texas Gas Service at 800-959-5325 or 911.
Natural gas piping can be above ground, adjacent to structures, or above buildings. Be alert for sounds, sights, or odors that indicate a possible leak.
In its natural state you cannot smell natural gas, so Texas Gas Service adds a chemical called mercaptan, which has a strong pungent sulfur-like or rotten eggs odor to warn you if a natural gas leak is present.
- If you smell even the faint odor of mercaptan or hear a hissing noise, leave the area immediately and notify others to do so as well. Notify others in person, not by phone or text.
- Do not operate appliances, lights, phones (landlines or cell) or electrical equipment if you smell natural gas. Electrical currents from these devices can spark an explosion.
- After you leave the potentially affected area, call at 800-959-5325, or 911, to report a natural gas leak. Do not use email, our website or social media to report a natural gas emergency.
- Stay away from the building until an official familiar with the situation tells you it is safe to return.
- Once your natural gas has been shut off, do not try to turn it back on. For your safety, only a qualified technician may perform this task.
If you are near a natural gas pipeline or meter, these tips can help you recognize a natural gas leak outdoors.
Look. Listen. Smell.
Use Your Eyes (Look)
If you notice any of the following there may be a natural gas leak:
- Dirt or water blowing into the air;
- Standing water continuously bubbling;
- Unexplained dead or discolored vegetation, such as brown patches in your yard, around your meter or along a pipeline; or
- Dry spots in a moist field.
Use Your Ears (Listen)
If you hear a loud roaring or high-pitched hissing sound, there may be a natural gas leak.
Use Your Nose (Smell)
If you smell an odor that has the distinct scent of sulfur or rotten eggs, there may be a natural gas leak. Do not rely solely on your sense of smell. Use all your senses to determine if natural gas is present.
If you detect a natural gas leak outdoors:
- Leave the area immediately.
- Abandon any equipment being used in or near the area.
- Warn others to stay away from the leak.
- Move in an upwind direction away from the leak and maintain a safe distance.
- Call Texas Gas Service emergency phone number at 800-959-5325 or 911.
Your local emergency authorities know what to do in this situation. Texas Gas Service will work with local authorities to minimize and eliminate any hazard.